Terms of Service

OVERVIEW

This website is operated by Craftindo. Throughout the site, the terms “we,” “us,” and “our” refer to Craftindo.

Craftindo provides this website, including all information, content, features, tools, products, and services available through the website, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing a product from us, you engage in our “Services” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or made available through links on our website.

These Terms apply to all users of the website, including, without limitation, browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms.

If you do not agree with all the terms and conditions contained in this agreement, you should not access the website or use our Services.

Any new features, tools, products, or services added to the website will also be subject to these Terms of Service.

You can review the most current version of these Terms at any time on this page. Craftindo reserves the right to update, change, or replace any part of these Terms by posting revisions on the website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Our online store runs on WordPress and WooCommerce, which provide the website and e-commerce functionality used to offer our products and Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have provided consent for any minor dependents under your care to use this website where permitted by applicable law.

You may not use our products or Services for any illegal or unauthorized purpose.

You must not use the website or our Services in a manner that violates any applicable laws or regulations, including intellectual property and copyright laws.

You must not transmit or introduce any worms, viruses, malware, or other code of a destructive nature.

A breach or violation of these Terms may result in termination or restriction of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel an order, or restrict access to our Services to any person where reasonably necessary and as permitted by applicable law.

You understand that information or content submitted through our website, excluding payment information that is encrypted as required, may be transmitted through various networks and may be subject to technical changes necessary to connect different networks, devices, or systems.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, modify, or exploit any portion of the website, Services, website content, or access to the Services without our prior written permission, except where permitted by law.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information provided on our website is accurate and up to date.

However, we do not guarantee that all information available on the website will always be accurate, complete, current, or free from errors.

The information provided on this website is intended for general informational purposes and should not be relied upon as the sole basis for making decisions where more accurate or current information is required.

The website may contain historical information that is provided for reference purposes only and may not reflect current information.

Craftindo reserves the right to modify website content at any time. However, we are not obligated to update every piece of information on the website.

You acknowledge that it is your responsibility to monitor the website for changes.

SECTION 4 – MODIFICATIONS TO SERVICES & PRICES

Prices of our products may change from time to time without prior notice.

Craftindo reserves the right to modify, suspend, or discontinue any part of the Services, website, products, features, or content at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services, except where otherwise required by applicable law.

SECTION 5 – PRODUCTS & SERVICES

Certain products and Services may be available exclusively online through our website.

Some products may be available in limited quantities and may be subject to our Return, Refund, Exchange, and Cancellation Policy.

We make reasonable efforts to display product photographs, colours, dimensions, materials, and other product details as accurately as possible.

However, actual product colours may vary depending on your device, monitor, screen settings, lighting, photography conditions, and other factors.

As Craftindo offers handmade and handcrafted products, minor variations in colour, texture, pattern, size, finish, or appearance may occur. Such variations may be a natural characteristic of handmade production and do not necessarily constitute a defect.

We reserve the right, subject to applicable law, to:

  • Limit the sale of products or Services to certain persons, locations, or jurisdictions.

  • Limit quantities available for purchase.

  • Discontinue products or Services.

  • Modify product descriptions, specifications, or pricing.

  • Correct errors in product listings.

  • Refuse or cancel orders where reasonably necessary.

All product descriptions, specifications, availability, and prices are subject to change without prior notice.

Any offer for a product or Service made on this website is void where prohibited by applicable law.

We do not guarantee that products, Services, information, or other materials obtained through our website will meet every customer’s individual expectations.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

Craftindo reserves the right to refuse or cancel any order placed through our website, subject to applicable law.

We may limit or cancel quantities purchased per person, household, customer account, payment method, or order.

Such restrictions may apply to orders placed using the same customer account, payment method, billing address, shipping address, or other information indicating related transactions.

If we modify or cancel an order, we may attempt to notify you using the email address, phone number, or other contact information provided when placing the order.

We reserve the right to restrict or cancel orders that, in our reasonable judgment, appear to be placed for unauthorized resale, distribution, or other purposes not intended by Craftindo.

You agree to provide current, complete, and accurate information for all purchases and account registrations.

You agree to promptly update your account information, including your email address, phone number, shipping address, and other relevant information, so that we can process your orders and contact you when necessary.

For additional information, please refer to our Return, Refund, Exchange & Cancellation Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services that we do not control, monitor, or manage.

You acknowledge that access to such third-party tools may be provided on an “as is” and “as available” basis, without warranties or representations except where required by applicable law.

Craftindo shall not be responsible for issues arising solely from your use of third-party tools, subject to applicable law.

Your use of optional third-party tools is at your own discretion, and you should review and understand the terms and conditions of the relevant third-party provider.

We may introduce new services, features, resources, or tools through the website in the future. Such additions will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications, products, or services.

Third-party websites are not necessarily affiliated with or controlled by Craftindo.

We are not responsible for the content, accuracy, availability, privacy practices, security, products, services, or policies of third-party websites.

If you choose to access a third-party website through a link on our website, you do so at your own discretion and risk.

We recommend that you review the third party’s privacy policy, terms of service, and other applicable policies before providing personal information or completing a transaction.

Any complaints, claims, questions, or concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send us comments, reviews, suggestions, ideas, proposals, photographs, feedback, creative materials, or other submissions, whether requested by us or voluntarily provided by you (“Comments”), you agree that we may use such Comments for legitimate business purposes, subject to applicable law and our Privacy Policy.

This may include editing, reproducing, publishing, displaying, translating, distributing, or otherwise using the Comments in connection with our business, website, marketing, or Services.

We are not obligated to:

  1. Keep Comments confidential;

  2. Pay compensation for Comments; or

  3. Respond to Comments.

We reserve the right, but are not obligated, to monitor, edit, restrict, or remove content that we reasonably believe:

  • Violates these Terms;

  • Is unlawful;

  • Is offensive, threatening, defamatory, or abusive;

  • Violates another person’s intellectual property or privacy rights;

  • Contains malicious code; or

  • Is otherwise inappropriate for our Services.

You agree that your Comments will not violate any rights of any third party, including copyright, trademark, privacy, publicity, or other intellectual property or proprietary rights.

You further agree that your Comments will not contain unlawful, abusive, defamatory, obscene, or otherwise objectionable material, or any computer virus, malware, or other harmful code.

You must not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of your Comments.

You are solely responsible for the Comments you submit and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how Craftindo collects, uses, stores, and processes personal information.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website or within the Services may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Product specifications

  • Pricing

  • Promotions

  • Offers

  • Shipping charges

  • Delivery timelines

  • Product availability

  • Other website information

Craftindo reserves the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders where reasonably necessary and permitted by applicable law.

This may be done without prior notice, including after an order has been submitted.

We are not obligated to update, amend, or clarify information on the website unless required by law.

The absence of a specified update date does not mean that all information has been reviewed or updated.

SECTION 12 – PROHIBITED USES

You are prohibited from using the website or its content:

a. For any unlawful purpose;

b. To solicit others to participate in unlawful activities;

c. To violate any applicable local, national, or international laws or regulations;

d. To infringe or violate the intellectual property rights of Craftindo or any third party;

e. To harass, abuse, threaten, defame, intimidate, or harm any person;

f. To submit false, misleading, or fraudulent information;

g. To upload or transmit viruses, malware, or other malicious code;

h. To collect, track, or misuse the personal information of others without authorization;

i. To spam, phish, crawl, scrape, or otherwise misuse the website or its data;

j. For any unlawful, fraudulent, obscene, or otherwise prohibited purpose; or

k. To interfere with or circumvent the security features of the website, Services, or related systems.

We reserve the right to restrict or terminate your access to the Services if you violate these prohibited-use provisions or otherwise misuse the website.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Craftindo does not guarantee that your use of the Services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that information or results obtained through the Services will always be accurate, complete, or reliable.

We may occasionally suspend, modify, or discontinue certain Services or website features for maintenance, technical, operational, security, or other reasons.

Your use of the Services is at your own risk.

Except where expressly stated by Craftindo or required by applicable law, the Services and products are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Craftindo and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or Services.

This may include, where legally permitted, loss of profits, revenue, savings, data, business opportunities, or replacement costs.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Craftindo, its affiliates, directors, officers, employees, agents, contractors, suppliers, and service providers from claims, liabilities, losses, damages, and reasonable costs arising from:

  • Your violation of these Terms;

  • Your misuse of the website or Services;

  • Your violation of applicable law; or

  • Your violation of the rights of a third party.

This provision will apply only to the extent permitted by applicable law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The unenforceable portion will be treated as severed from these Terms, and the remaining provisions will continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or Craftindo.

You may stop using our Services at any time.

If Craftindo reasonably believes that you have violated these Terms or applicable law, we may restrict or terminate your access to the website or Services, subject to applicable law.

Any obligations or liabilities that arose before termination will continue to apply after termination where necessary.

SECTION 17 – ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Return/Refund/Exchange/Cancellation Policy, Shipping Policy, and any other policies or rules published on our website, constitute the agreement governing your use of our Services.

These Terms supersede any prior or contemporaneous agreements, communications, or proposals relating to your use of the Services, except where otherwise required by law.

If any ambiguity arises in interpreting these Terms, it will not automatically be interpreted against Craftindo solely because Craftindo prepared or published these Terms.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements under which Craftindo provides Services shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to these Terms or the Services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Craftindo’s place of business.

SECTION 19 – CHANGES TO THESE TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

Craftindo reserves the right, at its discretion, to update, modify, or replace any part of these Terms by posting the revised version on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of or access to our website or Services after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

SECTION 20 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact Craftindo using the contact information provided on our website.

Craftindo
Email: info@craftindo.com
Phone/WhatsApp: +91-7230991000
Address: Jodhpur = 342013 (Raj.) Bharat
Website: www.craftindo.com

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