Privacy Policy
Last updated: 1 October 2026
At Craftindo, we operate this store and website, including all related information, content, features, tools, products, and services, to provide our customers with a convenient and personalized shopping experience (collectively, the “Services”).
Our website uses WordPress and WooCommerce to provide and operate our Services. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.
Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify an individual.
Depending on how you interact with our Services, we may collect or process the following categories of personal information, as permitted or required by applicable law:
Contact Information
This may include:
Full name
Billing address
Shipping address
Email address
Phone number
Other contact information you provide to us
Payment & Financial Information
When you make a purchase, payment-related information may be collected and processed through our payment service providers. This may include:
Payment card information
Credit or debit card details
Financial account information
Transaction details
Payment method
Payment confirmation
Other information necessary to process your payment
Craftindo generally does not directly store complete payment card information when payment processing is handled by third-party payment providers.
Account Information
If you create an account on our website, we may collect:
Username
Password
Account preferences
Saved addresses
Wishlist information
Other account settings
Order & Transaction Information
We may collect information about your interactions and transactions with us, including:
Products you view
Products added to your cart
Wishlist items
Products purchased
Orders placed
Returns and exchanges
Cancellations
Previous transactions
Delivery information
Communications
When you contact us, we may collect the information you provide, including information contained in:
Customer support requests
Emails
Contact forms
Messages
Other communications with Craftindo
Device Information
When you access our website, we may automatically collect certain technical information, including:
Device type
Browser type
Operating system
IP address
Network connection information
Unique device identifiers
Other technical information
Usage Information
We may collect information about how you interact with our website and Services, including:
Pages visited
Products viewed
Links clicked
Search activity
Date and time of interactions
Navigation and browsing activity
Other information relating to your use of our Services
We may use cookies and similar technologies to collect some of this information.
Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
We collect information when you:
Create an account
Place an order
Make a purchase
Subscribe to communications
Contact us
Submit a form
Add products to your cart or wishlist
Otherwise provide information to us
Automatically Through Our Services
Certain information may be collected automatically when you visit or use our website, including through cookies, pixels, web beacons, log files, and similar technologies.
From Service Providers
We may receive or process information through third-party service providers that help us operate our website and business, such as payment processors, shipping providers, analytics providers, hosting providers, customer support services, and technology providers.
From Partners or Other Third Parties
We may receive information from business partners, marketing partners, social media platforms, or other third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with Craftindo and our Services, we may use your personal information for the following purposes:
Providing and Improving Our Services
We may use your information to:
Process and fulfill your orders
Process payments
Arrange shipping and delivery
Manage returns and exchanges
Maintain your account
Remember your preferences
Provide customer support
Respond to inquiries
Provide product recommendations
Improve our website and Services
Personalize your shopping experience
Allow you to submit product reviews where applicable
Marketing & Advertising
Where permitted by applicable law and subject to your choices, we may use your personal information to:
Send promotional emails
Send marketing communications
Inform you about new products or offers
Provide promotional messages
Show advertisements for our products or Services
Understand customer interests and shopping activity
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing communications.
Security & Fraud Prevention
We may use personal information to:
Protect our website and Services
Verify accounts and transactions
Detect and prevent fraud
Investigate suspicious or unauthorized activity
Protect our customers and business
Maintain the security of our Services
If you create an account with us, you are responsible for keeping your login credentials confidential. Please do not share your username, password, or other account access information with others.
Communication With You
We may use your information to:
Respond to customer inquiries
Provide order updates
Send transactional notifications
Provide customer service
Communicate regarding returns, exchanges, or cancellations
Maintain our relationship with you
Legal & Regulatory Purposes
We may use or disclose personal information where necessary to:
Comply with applicable laws and regulations
Respond to lawful requests from government authorities or law enforcement
Respond to legal processes
Protect our legal rights
Investigate potential violations of our policies
Resolve disputes
Enforce our Terms of Service and other policies
How We Share Personal Information
In certain circumstances, we may share personal information with third parties for legitimate business purposes and as permitted by applicable law.
These parties may include:
Service Providers
We may share information with companies that provide services on our behalf, such as:
Website hosting and technology providers
Payment processors
Shipping and delivery providers
IT and technology providers
Cloud storage providers
Customer support providers
Analytics providers
Marketing service providers
Order fulfillment partners
These providers receive only the information reasonably necessary to perform the services they provide to us.
Marketing & Advertising Partners
Where permitted by applicable law, we may work with marketing and advertising partners to promote our products and Services.
These partners may process information relating to your interactions with our website and other online services. Their use of personal information may also be subject to their own privacy policies.
Where applicable, you may have the right to opt out of certain forms of targeted advertising or data sharing.
When You Request or Consent
We may disclose your information when you specifically request or authorize us to do so, including where necessary to:
Deliver products to you
Provide a requested service
Connect with social media features
Use third-party login or integration services
Legal or Business Transactions
We may disclose personal information where reasonably necessary in connection with:
A merger
Acquisition
Sale or transfer of business assets
Bankruptcy
Restructuring
Legal proceedings
Compliance with legal obligations
Protection of our rights, customers, website, or Services
Website Technology & Hosting
Our online store runs on WordPress and WooCommerce, with website hosting provided by Hostinger.
Information submitted through our website may be processed by the hosting, payment, delivery and other service providers involved in operating our Services. These providers may operate in countries outside your country of residence. Their processing may also be subject to their own privacy policies.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, improve our Services, and support marketing and advertising activities.
Cookies may help us:
Keep items in your shopping cart
Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant content and advertising
Analyze website traffic
You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Third-Party Websites & Links
Our website may contain links to websites, applications, social media platforms, or other online services operated by third parties.
If you choose to visit a third-party website, we recommend reviewing its privacy policy, security practices, and terms of use.
Craftindo does not control and is not responsible for the privacy, security, content, or practices of third-party websites or platforms.
The presence of a third-party link on our website does not necessarily mean that Craftindo endorses that website, its content, products, or services.
Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us using the contact details provided below.
If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to delete the information, subject to applicable legal requirements.
Security of Your Information
We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute or perfect security.
Please avoid sending sensitive or confidential information through unsecured communication channels.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide our Services
Complete transactions
Maintain customer accounts
Fulfill legal and regulatory obligations
Resolve disputes
Prevent fraud
Enforce our agreements and policies
The length of time we retain information may vary depending on the nature of the information and the purpose for which it was collected.
Your Rights & Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may have the right to request information about the personal information we hold about you.
Right to Delete
You may have the right to request deletion of your personal information, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate or incomplete personal information.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of your personal information in a commonly used format or request that it be transferred to another service provider.
Right to Object or Restrict Processing
Depending on applicable law, you may have the right to object to or request restriction of certain processing activities.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Marketing Preferences
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in our marketing emails.
Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your orders, account, transactions, or other necessary Services.
Exercising Your Privacy Rights
If you wish to exercise any privacy rights available to you, please contact Craftindo using the contact details provided below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will respond to valid requests within the time period required by applicable law.
Your privacy rights may be subject to certain limitations and exceptions under applicable laws.
Complaints
If you have concerns or complaints about how Craftindo handles your personal information, please contact us using the details below.
We will review and respond to your concern within a reasonable period and in accordance with applicable law.
Depending on where you live, you may also have the right to lodge a complaint with your applicable data protection or privacy authority.
International Transfers
Your personal information may be stored, processed, or transferred to countries outside the country in which you live.
Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are carried out using legally recognized safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements, or regulatory obligations.
When we make changes, we will post the updated Privacy Policy on this website and update the “Effective Date” or “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any privacy rights available to you, please contact us:
Craftindo
Email: info@craftindo.com
Phone/WhatsApp: +91-7230991000
Address: jodhpur – 342013 (Raj.) Bharat
Website: www.craftindo.com
For purposes of applicable data protection laws, Craftindo may act as the data controller of your personal information.